Thank you for choosing Pawtraits By Faye for your custom pet portraits. We are dedicated to creating unique, high-quality artwork that celebrates the special bond between you and your pet. Due to the bespoke nature of our work, we do not accept returns or offer refunds for custom portraits once the creation process has begun. However, your satisfaction is very important to us, and we strive to ensure you are delighted with your portrait.

Detailed Policy Information:

1. Initial Consultation:

   • Understanding Your Vision: Before starting your portrait, I conduct a thorough consultation to understand your vision, preferences, and any specific details you want to be included. This ensures we capture the essence of your pet accurately.

   • Photo Selection: I will help you choose the best quality photograph that highlights your pet’s personality and unique features.

2. Approval Process:

   • Regular Updates: You will receive regular updates throughout the creation process, including progress images, so you can see how your portrait is developing.

   • Final Preview: Once the portrait is near completion, I will send you a final preview. This is your opportunity to request any minor adjustments to ensure the portrait meets your expectations.

   • Approval: Your approval is required before I consider the artwork complete and ready for delivery.

3. Quality Assurance:

   • High Standards: I use premium materials and meticulous techniques to create your custom portrait, ensuring it is a high-quality piece of art that you will cherish for years to come.

   • Customer Satisfaction: My goal is to exceed your expectations, and I am committed to making any necessary adjustments during the approval process to achieve this.

4. Exceptions:

   • Damage During Shipping: If your portrait is damaged during shipping, please contact me within 7 days of receipt. Provide photographs of the damage, and I will work with you to repair or replace the artwork as quickly as possible.

   • Incorrect Order: In the unlikely event that you receive an incorrect portrait, please contact me immediately. I will arrange for the correct portrait to be created and delivered to you as soon as possible.

5. Contact Us:

   • Customer Support: If you have any questions or concerns about your order, please do not hesitate to contact me at pawtraitsbyfaye@gmail.com. I amhere to assist you and ensure you are completely satisfied with your pet portrait.