Last updated: August 2026

This Privacy Policy explains how we collect, use, store and protect your personal information when you visit our website, place an order, enquire about a commission or communicate with us.

By using our website or purchasing from Pawtraits by Faye, you agree to the practices outlined in this Privacy Policy.

1. Who we are

Pawtraits by Faye is a small independent pet portrait business creating bespoke, hand-drawn, coloured pencil pet portraits from your favourite photographs.

For the purposes of UK data protection law, Pawtraits by Faye is responsible for your personal information and how it is processed.

2. Information we collect

We may collect the following information when you interact with us:

Information you provide directly:

Name
Email address
Phone number (if provided)
Billing and delivery address
Details provided through enquiry forms
Information about your pet and your portrait requirements
Photographs of your pet submitted for portrait commissions
Any messages, feedback or correspondence you send to us

Information collected automatically:

When you visit our website, we may collect certain information automatically, including:

IP address
Browser type and device information
Website usage information
Pages visited and interactions with our website

This information helps us improve our website and provide a better customer experience.

3. How we use your information

We use your personal information for the following:

Process and fulfil your pet portrait order
Communicate with you about your commission
Provide updates regarding your artwork
Respond to enquiries and customer requests
Process payments and manage orders
Deliver your completed artwork
Improve our website, products and services
Maintain accurate business records
Share completed artwork (only where permission has been given)

Your pet photographs are used solely for the purpose of creating your commissioned artwork unless you have given permission for them to be shared publicly.

4. Pet photographs and artwork

Photographs provided to Pawtraits by Faye remain your property.

We may keep copies of reference photographs and completed artwork for business records, portfolio purposes or to recreate your artwork in the future if required.

Your pet’s photograph or finished portrait will never be shared publicly on our website, social media pages or marketing materials without your permission.

5. Payments

Payments are processed securely through third-party payment providers. Pawtraits by Faye does not store your full payment card details.

Your payment information may be processed by trusted payment providers who handle your data according to their own privacy policies.

6. How we protect your information

We take reasonable steps to protect your personal information from being lost, misused, accessed without permission, altered or disclosed.

However, please be aware that no method of online transmission or storage is completely secure, and we cannot guarantee absolute security.

7. Sharing your information

We will never sell, rent or trade your personal information.

We may share your information only when necessary to provide our services, including:

Payment processing providers
Website hosting providers
Delivery and courier services
Professional services required to operate our business

These third parties only receive the information needed to provide their service.

8. How long we keep your information

We keep personal information only for as long as necessary for the purposes it was collected, including meeting legal, accounting and reporting requirements.

Commission details and artwork records may be retained to maintain business records and provide customer support.

9. Your rights

Under UK data protection laws, you have the right to:

Request access to the personal information we hold about you
Ask us to correct inaccurate information
Request deletion of your personal information where applicable
Object to certain uses of your information
Withdraw consent where processing relies on consent

If you would like to exercise any of these rights, please contact us using the details below.

10. Cookies

Our website may use cookies to improve your browsing experience, understand website traffic and provide relevant functionality.

Cookies are small text files stored on your device. You can choose to disable cookies through your browser settings, although this may affect how some parts of our website function.

11. Links to other websites

Our website may contain links to third-party websites, such as social media platforms or payment providers.

We are not responsible for the privacy practices or content of external websites and recommend reviewing their own privacy policies.

12. Changes to this Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our business, legal requirements or services.

Any updates will be published on this page with the revised date shown at the top.

13. Contact us

If you have any questions about this Privacy Policy or how your information is handled, please contact:

Pawtraits by Faye
Email: pawtraitsbyfaye@gmail.com
Website: www.pawtraitsbyfaye.co.uk